BookieCo
Terms & Conditions - v1.0 - November 14, 2022
1. Interpretation
1.1 For these regulations, the following phrases – words interpreted as follows:
1.2 "Company"--BookieCo Betting Stores LTD.
1.3 "Odds" - Refers to the price offered by the "Company" for a specific "Bet", "Odds" represent the amount paid by the "Company" for each winning "Bet" of the value of a betting unit.
1.4 "Coupon" - Description of offered "Bets" which "Company" offers and publishes for betting and information purposes.
1.5 "Betslip" - Each "Betslip" is the only contract between the "Company" and the "Customer" that proves its existence and ownership on behalf of the "Customer"; registered "Bet" describes the "Bet" and which the "Customer" receives as proof. "BetSlip" includes information about the date and time of registration, a unique identifier, the events selected by the "Customer", the times they are held, the "Odds" thereof, a description of the type of "Bet" and other necessary details.
1.6 "Bet" - Valid bet registered in the central computer system of the "Company" and printed for it "Bet Slip".
1.7 "Customer" - A person who has participated in the "Bets" organized by the "Company" and for whom at least one Bet has been accepted by the Company´s central computer system.
1.8 "Regulation" - This text, describes the general terms governing the conduct of a "Bet" between the "Company" and its "Customers".
1.9 "Regulations"- The regulations are available in Greek, English and Turkish for informational purposes. In case of a dispute, between a customer and the company, or if there is a discrepancy in the interpretation of the terms relating to regulations between the Greek, English and Turkish versions, the Greek version of the Regulations will prevail.
1.10 "Date of profit calculation" - The time when, during the procedure carried out by the central computerized system, a "Bet" is determined and registered as won.
1.11 "Live Betting"- It is the event bet that is in progress.
2. Acknowledgement of regulatory terms
2.1 The Customer is deemed to have accepted these Regulations from the time of placing a bet.
3. Entry into force of regulations
3.1 These "Regulations" apply from 10/02/2022 and govern all "Bets" accepted by the "Company", regardless of whether the "Customer" has been informed of them. The "Company" reserves the right to make changes to these Regulations, provided that it has received relevant approval from the National Betting Authority and informs its customers accordingly. However, in the event of a dispute, the "Company" will attempt to resolve the complaints of the "Customers" directly with the "Customers". The "Customers" of the "Company" must read, accept, and follow the following "Regulations". Subsequently, the issue of a Bet Slip documents the acceptance and understanding of the Regulations by the Customer.
3.2 It is forbidden to accept bets from customers under the age of 18.
4. Requests and anomalies
4.1 Where there is evidence that the match has been manipulated or any other event, the "Company" reserves the right to postpone the payment of the disputed option and to cancel it only where the match/ event is judged to have been manipulated after the completion of the investigation by the official competent body of any relevant sport.
4.2 The "Company" will claim criminal penalties against any "Client" involved in fraud or criminal acts.
4.3 The "Company" will withhold payment to any "Customer" when there is a suspicion or indications of any of the above.
5. Interrupted, postponed and non-held races
5.1 The result at the end of the event will be considered the final result. All football "Bets" will be calculated based on the normal duration of a match (including delays). Any extra time, penalty shootout, or Golden Goal procedure are not considered.
5.2 In the case of a final interruption before the end of the event, selections that have already been judged (in their entirety or in part, as explained below) are considered valid.
5.3 Options that are considered to have been judged in their entirety are the choices that were already lost or won based on the result at the time the match was interrupted, and there was no chance of changing their result if the match continued. E.g., in football, if the hypothetical match SHEFFIELD UNITED – LEEDS UNITED is interrupted in the 55' minute and the result is 1-1, then all "Bets" that have not been judged are void but wins e.g. the halftime prediction option (HALFTIMEBET) which has already been judged (result X) and any other option that has already been judged. In this case, those who bet on the half-time result X win and those who bet on the halftime result of 1 or 2 lose, because if the match continued, then the result of their "Bet" would not change.
5.4 Those who bet on a prediction of the correct result of the match (CORRECT SCORE) 0-0, get the money of their "Bet" back, because if the match continues, the result could change.
5.5 If an event/match is interrupted and continues within 24 hours from its start from the minute of its interruption, then all open "Bets" concerning the specific event/match, will be settled based on the final result. In the opposite case, i.e., where an event does not continue from the point of interruption but starts from the beginning, then all "Bets" will be settled as void with "Odds" of 1.00 (unit). Predictions for matches that are not held or postponed or interrupted for any reason will remain valid for 24 hours from their scheduled start time. If the match does not take place after 24 hours, they will be considered void on the "Bet Slip" and to calculate winnings they are considered (void) with "Odds" of 1.00.
5.6 If the start date and time that have been entered on the computer of the "Company" is after (by mistake or for any other reason) the actual date and time of the event and the event is either in progress or has ended; all options for the event will be subject to cancelation and the "Bets" will be compensated, except the live "Bets" ("Bets" during the game). When a "Bet" consists of several selections, and one or more of the events to which it refers, is already in progress or has ended at the time that the "Bet" has been taken from the network of the "Company", the selection (selections) are calculated with a percentage of 1.00. The remaining options are valid and will be recognized.
Example 1
"Bet" (BEFORE THE START OF THE GAMES – PREMATCH) €20 Total of 5 teams, given that the selections are three (3) according to the minimum acceptable.
MANCHESTER CITY
LEEDS UNITED
ARSENAL
SHEFFIELD UNITED
JUVENTUS
If MANCHESTER CITY and LEEDS UNITED have already started at the time that the "Bet" was accepted by the "Company", the "Bet" will be considered as a "Bet" of 3 teams, worth €20, with MANCHESTER CITY and LEEDS UNITED evaluated with a percentage of 1.00.
6. Complaints – betting disputes – dispute resolution
6.1 For any problem, formulate with the necessary details your complaints and send them to the "Company" by written letter, e-mail, or fax.
6.2 In addition, pursuant to Regulation 20/2017, and in accordance with the provisions of Article 11(g) of the Betting Law of 2019 (37(I)/2019), as amended or replaced from time to time, concerning the Authority´s Responsibilities, which define the procedure for the submission and examination of complaints to the Authority or a licensed Class A recipient.
6.3 If the specific complaint or request cannot be resolved by mutual consent, then it will be referred to arbitration under the Arbitration Law, Chapter 4, of the Republic of Cyprus.
6.4 The complainant, as provided for in Regulation 20/2017, may contact the committee appointed by the National Betting Authority for the examination of complaints or violations.
6.5 The procedure is described in detail in Regulation 20/2017. After the procedure has been completed, the examination committee submits its findings to the Authority for a decision.
6.6 The contact details of the National Betting Authority of Cyprus are:
- Address: Digeni Akrita 83, PC.1070, Nicosia, Cyprus
- Phone number: +357 22 881800
- E-mail: info@nba.gov.cy
7. Validity of acceptance
7.1 No "Bet" with credit is acceptable. The «Company» reserves the right to refuse at its discretion the acceptance of all or part of any "Bet", giving appropriate justification to the Customer. Only "Bets" that end up in the computer files of the "Company" will be validated and accepted.
7.2 Bets are not accepted in any other way (mail, email, etc.) and will not be received, cancelled, won, or lost in any other way.It is the Customer´s responsibility to ensure that the details of their bets are correct.
8. Payment of profits
8.1 The payment of winnings will be made immediately from the moment the result of the event is formalized and settled by the company.
8.2 The winning "Bet" can only be redeemed upon presentation of the "Betslip" by the "Customer". If the outcome of an event cannot be officially ascertained, the "Company" has the right to delay any payment until official verification. In the event of an incorrect calculation of winnings, the "Company" reserves the right to rectification before and after the payment of the winnings.
8.3 Each customer is responsible for the "Betslip" which he has received, and the company has no responsibility if he loses it and the slip is redeemed by another person.
9. Betting acceptance time
9.1 The "Company" reserves the right to declare as invalid any "Bet" or selection that ends up on its network, after the start of the sporting event, which refers to the "Bet" / selection, except live "Bets" ("Bets" during the game). This right of the Company will also apply to matches that begin before the specified time of play (pre-game).
10. Validity of bets
10.1 Each certified Bet by the Company will be registered on the General Server and on a second backup-server for security reasons, which is called a "security file". The Odds in force at the time the Bet is recorded are the Odds based on which the potential winnings will be calculated.
11. Bet acceptance details – changes in odds
11.1 The minimum number of selections that can be selected in an event ("Bets"), allowed per combination and any other restrictive element, is indicated before the bet is validated.
11.2 The "Company" reserves the right to change any "Odds" at its discretion. The actual "Odds" for any selection always remain the "Odds" which are printed at the time of validation on the "Betslip". For this reason, "Customers" are advised to check their "Betslips" with special care.
11.3 The "Company" reserves the right to cancel all repeating/identical/same betslips deposited by the same customer if it deems it appropriate for the customer´s act to deposit 3 or more tickets with the same content to avoid the approval of these bets. The Company must provide the appropriate justification for such cancelation to the National Betting Authority.
12. Maximum payment limitations
12.1 Each "Bet" is subject to a maximum profit determined by the "Company". The maximum profit for each "bet" offered by the "Company" is indicated in the "Special Annex A" attached to the "Regulations". In such cases, the limits set out in the "Regulations" always apply.
12.2 Limits that may be indicated at any place of the "Company" ("Coupons", website) are valid only if they are not listed in the special Annex A attached to the "Regulations".
12.3 Where a multiple bet has been placed that includes events with different maximum winning limits, then the lower limit will apply.
12.4 All maximum winning limits apply to each customer individually, or to a group of customers acting together, containing bets with the same options, including a series of bets in a different price range, on some days where different betting accounts and/or different betting networks are used.
12.5 If we have some reason to believe that several bets have been placed in this way, the total payout for all bets that have been combined will be limited to a single maximum winnings payout.
13. Supplementary regulations
13.1 The "Company" reserves the right to amend the "Regulations" with a relevant announcement.
13.2 Any previous "Regulation" or the "Company" is considered invalid, provided that a new "Regulation" concerning the said, "Regulation" has been issued by the "Company".
13.3 It is understood that any amendment needs primarily approval/permission from the National Betting Authority.
14. Technical problems
14.1 The "Company" bears no responsibility in the case due to technical problems, it became impossible to validate a "Bet".
15. Matches that do not take place as they are written and neutral ground
15.1 Announcements for matches held in a neutral ground are made for informational purposes only. The "Company" will always try to inform/inform about any change of venue or any match in a neutral ground. The "Company" will not be held liable if a match held in a neutral stadium is not announced or informed.
16. Customer liability
16.1 By submitting a "Betslip," the "Customer" irrevocably declares that he/she has read, understood, and fully accepted the "Regulations" of the "Company" as they are posted and acknowledges that the acceptance of the "Betslip" is subject to his/her control and verification of his/her conformity with the "regulations" and the "Company´s" announcements.
17. Typographical errors / errors
17.1 In case of incorrect printing or obvious errors in the data entered into the computer of the "Company", the "Company" depending on its discretion, shall settle such "Bets" at the correct rates, "Odds", even if the discovery of the error is made after the completion of the event.
17.2 If the odds price is an obvious error, the betslip will be settled based on the correct odds.
17.3 The "Company" bears no responsibility for the validity of the information it provides to its "Customers" regarding the dates of the games and the start times of the games, rankings or any other information that may be considered important by the "Customers". Mistakes made by the "Customer" are not recognized. The control of all "Bets" for any winnings will be made by the "Regulations".
17.4 As an obvious typographical error, any "odds" that are significantly different, at least 30% higher than the average of the general market prices for the specific "Bet" or combination of "Bets" at the time when it was placed, are either purely incorrect, given the probability that the event occurred when the specific "bet" or combination of "Bets" was placed, or purely incorrect, given the probability that the event occurred when the specific "bet" or combination of "bets
18. Linked bets
18.1 Relevant eventualities (options with reasonable connections) such as LEEDS UNITED winning 3-0 and LEEDS UNITED leading in the first and second half, are acceptable in singles only (after being offered for betting by the "Company", and where the wrong cumulative "Bets" are taken, the "Bet" will be divided equally for each reported probability).
18.2 Relevant eventualities (options with reasonable connections) such as LEEDS UNITED winning 3-0 and LEEDS UNITED leading in the first and second half, are acceptable in singles only (after being offered for betting by the "Company", and where the wrong cumulative "Bets" are taken, the "Bet" will be divided equally for each reported probability).
19. Unlimited bets
19.1 The "Company reserves" the right to consider as invalid any "Indefinite Bets", even if they have been accepted by the computer of the Betting Agency - Agent, and the "Customer" has received the receipt of the "Bet". "Indefinite" is considered to be a "Bet" that has an ambiguous interpretation (open to two or more interpretations). The canceled "Bet" is then refunded if the "Customer" requests it.
Special terms
20. Dead–Heat rule
20.1 In the case of an event that ends in equal amounts to more than one winner, where only one winner was taken into account, the tie rule (DEAD HEAT) will apply. A dead-heat result is a result of two or more contestants sharing a final position.
20.2 If two contestants share the final position, the selection is considered to be won and half lost, and is therefore settled by full percentages ("Odds") and half the stake amount. Example:
20.3 If 3 players share the position of the top scorer in the World Cup, then the stake amount is divided accordingly (1/3 of the bet amount, X the odds)
21. Differentiated results
21.1 The results are those that are recognized on the pitch or the winners´ podium. Any results due to legal, disciplinary, or other decisions that alter the results or order of termination will not be taken into account. If the investigation of the competent body is done on the same day of the event, then the result will be used and valid. But if it is done the next day, or at any other time in the future, and overturns the result of the event, it will not be taken into consideration. For example, if Bottas wins the Monza Grand Prix and the next day is canceled by the FIA for misconduct, all "Bets" involving Vettel to win the Monaco Grand Prix will stand and be settled as winners.
21.2 ANTE-POST: In the case of championships where playoffs are held, the final ranking of the league table will be valid only after the completion of the barrage matches in each league.
22. Special "live betting" regulations
22.1 The "Live Betting" market will be offered before and during an event exclusively by the "Live Betting" platform. The "Odds" will be constantly updated to reflect the image of each event. To avoid not accepting a "Bet" due to the change of one or more "Odds", the "Customer" may accept the option "Accept all odds changes" or "accept higher or lower Odds" " when placing a "Bet". Where applicable, the statistics given to us by the provider of the "LiveBetting" service will be used to settle "Bets". If the coverage of an event by the service provider is stopped or interrupted due to a technical problem and causes the incorrect projection of "Odds" or the incorrect calculation of winnings, then the supplier will cancel all the "Bets" that will be placed during the period of the above problem. Therefore, the "Company", due to its obligations based on a contract with the service provider, reserves the right to cancel such "Bets". Where no statistics of the service provider are given, videotaped receipts will be used to support the settlement method of the "Bet". If for any reason, there is no videotaped receipt, an independent receipt will be used, and the "Bet" will be settled based on the majority of the independent opinion. When this is not clear, where it is applied, the website of the official competition will take precedence.
22.2 The "Company", due to its obligations based on a contract with the service supplier, will apply the following:
22.3 If the outcome of the purchase cannot be determined by official sources, the "Company" reserves the right to delay payment until the announcement of the official results.
22.4 If a purchase is offered and the result of the event is known, then the "Company" reserves the right to cancel the "Bets" of that market.
22.5 If there is an obvious error in the "Odds", the "Company" reserves the right to cancel the "Bets", including a deviation of more than 100% in the profit of a coupon compared to the average of the rest of the market.
22.6 If the retransmission of an event is interrupted due to technical problems and the match is completed normally, then all purchases for the specific match will be settled based on the final result.
22.7 In case of incorrect settlement of a purchase, the "Company" reserves the right to correct it at any time.
22.8 If basic regulations of a sport are violated, the "Company" informs the Competent Authorities, which will decide that the rules of the sport have indeed been violated, and as a result, the market will be cancelled. (e.g. differentiation in the duration of an event, in the regulations of an event, etc.).
22.9 In case of non-completion or non-conduct of an event (e.g. due to expulsion, interruption, withdrawal, change in the draw), this will be considered invalid unless the result of this has already been determined.
22.10 All purchases (except half-time, the extra time and penalty shootout) will be calculated based on the normal duration of the event.
22.11 If an event is interrupted during its duration and continues within 24 hours of its commencement, all open "Bets" relating to the specific event will be settled based on the final result. Otherwise, all open "Bets" will be considered void. If an event does not continue from the point of interruption but starts from the beginning, then all "Bets" will be settled as void.
22.12 The yellow card counts as 1 card and the red or yellow-red as 2. The second yellow in a player leading to a red is not counted. As a result, a player cannot record more than three cards.
22.13 The settlement will be based on all available evidence available for the cards given during the normal time of a match.
22.14 Cards given after the end of the match are not counted.
22.15 Cards to non-competitors (players who have already made a change; coaching staff, players on the bench that have not been changed), are not counted.
22.16 If the market remains open while the various events have already occurred: goal, yellow or yellow-red card, penalty, then the "Company" reserves the right to cancel the "Bets".
22.17 If a purchase is opened with an incorrect red card or by omitting one, then the "Company" reserves the right to cancel the "Bets".
22.18 If the "Odds" offered relate to a match with the wrong start time (more than 5 minutes), then the "Company" reserves the right to cancel the "Bets".
22.19 If the wrong result is entered, then all purchases will be canceled from the moment of the wrong entry.
22.20 If the names of the teams or the category are attributed incorrectly, then the "Company" reserves the right to cancel the "Bets".
22.21 The yellow card counts as 10 points and the red or yellow-red as 25. The second yellow in a player leading to a red is not counted. As a result, no player can accumulate more than 35 points.
22.22 The settlement will be made based on all available evidence that exists, for cards that were given during the normal time of a match.
22.23 Cards to non-competitors (players who have already made a change; coaching staff, players on the bench that have not been changed), are not counted.
22.24 Corners that were given but not executed will not be counted.
22.25 Own goals will not be counted on buying Anytime Goalscorer and will be ignored.
22.26 Own goals will not be counted for the Next Goalscorer purchase and will be ignored.
22.27 Players who play from the start of the match or from the moment the previous goal is scored are considered runners.
22.28 All players participating in a match are offered to bet. In case a player scores a goal and is not listed, then all "Bets" on players on the list are valid as normal.
22.29 The market will be settled based on television coverage and statistics provided by the various media unless there is proof that these statistics are incorrect.
22.30 If an event is not completed within 24 hours of its official commencement, then all "Bets" on that event will be considered void, even those that will include a player who has already scored.
22.31 Any complaint regarding the results of an event should be submitted to the "Company" by written letter or e-mail or fax.
23. Bets clarification
23.1 Winner of the remainder of the match
23.2 Which team will win the rest of the match (regular time) from the moment the "Bet" is placed. Only goals scored after the confirmation of the "Bet" will count (the present score will be printed on the "Bet Slip"). An own goal will count for the opposing team and not for the team that scored it.
23.3 Some events are programed to last less than usual. Under such circumstances, the "Bets" will be settled based on the specificities of each individuality. For example, some youth football matches last 80 instead of 90 minutes, so the "Bets" on these matches will be settled based on the final result of 80 minutes.
23.4 For no reason will a request for cancelation of the refund for LIVE BETTING "Bets" be accepted. If an LIVE BET "Bet" is registered with the wrong "Odds" due to late retransmission of the event, then the "Bet" will be considered VOID at odds of 1.00 (one point), regardless of whether the "Bet" wins or loses.
24. Place bet
24.1 The "Customer" selects the "Place Bet" if he wants to support a Team / Athlete / Driver to finish in a position from the predetermined. The profit depends on the experts for the place terms for the specific event.
24.2 If under the "Odds" of winning a championship is written the sentence '1/4 "ODDSINPLACES 1.2", the "Customer" wins 1/4 of the winnings offered for conquest; if the team in which the bet finishes in the first two (2) positions, or if under the "Odds" of winning a championship is written the sentence '1/3 "ODDSINPLACES 1.2", the "Customer" wins 1/3 of the winnings offered for conquest if the team in which he bet finishes in the first two (2) places.
25. Responsible gaming
25.1 The "Bet" is fun for adults and is not a way to make money. Don´t challenge your luck. Bet only on what you can afford to lose. The company has implemented features in its gaming system that allow players to gamble responsibly. For many people, gambling is exciting and fun. They make careful decisions about how to spend their time and money, where to go and how to have fun. When a player loses the sense of fun that gambling occasionally aims to create, it means that they have a problem. You may begin to look at gambling as a way to make money or worse, is trying to win back the money it lost in the past. He often believes that he has particular luck or abilities or that his luck may change. When you bet to cover your losses and/or continue to bet more, the result is a vicious circle of increasing losses and increasing wagering to recover losses. If you think you have a problem with gambling, consult the multiple intervention counseling centers (22465616, 22465619). Otherwise, you can send a written letter, email, or fax to the "Company" and consider withdrawing. You can also visit the www.safegabling.gov.cy website to find out about safe play, as well as prevention and treatment measures for you and those around you, as well as to help you assess whether you are betting responsibly and whether your gambling is controlled and/or how you can control and/or correct it if necessary.
26. Minimum amount of betting
26.1 The minimum wagering amount is €1 per "Betslip", and 3 cents (0.03c) per line.
27. Anti-Money laundering procedures
27.1 Based on Directive No. 15.2021 on the Prevention and Combating of Money Laundering Activities under the Prevention and Suppression of Money Laundering Activities Law and Article 15(c) of the Betting Law of 2019, the "company" implements money laundering prevention procedures and measures, and any suspicious transaction is immediately reported to the relevant authorities.The relevant procedures will be immediately reported to the relevant authorities. The relevant procedures will be immediately reported to the relevant authorities. The relevant procedures are described in detail in the manual of Anti-Money Laundering and Customer Identification (Know Your Customer) of the "Company".
28. Bet on Cypriot games
28.1 Based on Article 22 of the Constitution. Π 102/98, betting on the results of matches with Cypriot Teams either on the territory of Cyprus or abroad, is allowed only when it is made in combination with the results of matches of at least three other teams abroad.
Special appendix A
The payment ceilings per customer per day are set as follows:
Football
- €70,000 for all men´s international matches and the following competitions: English Premier League, Champions League, League 1, League 2, FA Cup, Spanish Premier League, Serie A Italy, German Bundesliga I, French Ligue 1, UEFA Champions League and UEFA Europa League, final results (1-X-2) only. Other bet types are €30,000 only.
- €50,000 for the following competitions: Australian A-League, Scottish Premiership, English National League, Tippeligaen Norway, Portuguese Premier League, Allsvenskan Sweden, English League Cup, Segunda Spain, Serie B Italy, Bundesliga II Germany, French Ligue 2, Danish Superleague, Dutch Eredivisie, Veikkausliiga Finland, J-League Japan, Adeccoligaen Norway, Superettan Sweden, MLS USA, Bundesliga Austria, Belgian First Division A, 1st Division Denmark, Scottish Champions League, Scottish League 1, Scottish League 2, Swiss Super league, Superleague Greece and Super League Turkey final results (1-X-2) only. Other bet types €20,000 only.
- €20.000 for all Cyprus 1st Division and Cyprus Cup matches in all types of betting.
- €20,000 for all other football competitions and qualifying rounds of all competitions, including qualifying rounds of the UEFA Champions League, Europa League, and FA Cup (not applicable to qualifying rounds of Men´s International Matches). Final results (1-X-2) only. Other types of bets are only available for €10,000.
- €5000 for all Cyprus B and C Division matches in all types of betting.
- All long-term (ante-post/outright) bets will be settled for a total of €30,000.
- The maximum payout for all other Sports is €15,000 (includes Beach Soccer/Football Hall/Futsal and Beach Volleyball and all long-term bets (ante-post/outrights).
Example
A "Bet" with football options of which the 1 choice concerns a Cyprus match is necessarily calculated with the maximum payment limit for Cyprus matches (if the maximum payment limit for Cyprus matches is less). For example, Manchester United, Chelsea, Bayern Munich, and Omonoia (maximum payment limit of 20,000€).
All maximum payout limits mentioned in these rules apply to any "Customer", or to a group of customers who wager jointly, and bet on the same or a similar theme combination of selections/selections, even if this is done on a series of "Bets", on a series of prices, within a few days. If the "Company" has reason to believe and considers that several "Bets" have been played in this way, the final payment of these "Bets" in combination, will be limited to a single maximum payment, as mentioned above.
Special appendix B
A detailed description of the bet types and detailed regulations per sport are provided by the "Company".
