Privacy Policy

BookieCo Betting Stores Ltd.

Privacy Policy - v2.0 - January 18, 2024

The protection of your privacy is a very serious concern to BookieCo Betting Stores Ltd. (the “Company”). Therefore we want you to be able to visit our web pages without being concerned about security issues. The following Privacy Policy will provide you with an overview of how Company guarantees the protection of your privacy, the type of data being collected as well as its main purpose.

Collection of Personal Data. The collection and processing of personal data carried out is subject to the provisions of Regulation (EU) 2016/679. All Personal Data of Individuals, collected for any purpose, are protected by the respective legislation on Personal Data of the Republic of Cyprus and/or the Protection of Natural Persons with regard to the Processing of Personal Data and the Free Movement of such Data Law of 2018 (Law 125(I)/2018), as amended to date.

We ask you to read this Privacy Notice carefully as it contains important information on who we are, how and why we collect, store, use and share your personal information, your rights in relation to your personal information and on how to contact us and the supervisory authorities in the event that you have a complaint.

1. Information to be provided

For pre-contractual and commercial purposes, we need to collect some data like name, email, and all information desired to share and/or you provide us in our web form. All this data is voluntarily provided by you and only would be processed during our relationship.

REMINDER: Please, if you are younger than 18 years, do not complete any form we have or try to contact us.

2. Processing - Contact details

“Processing” means any operation or set of operations which is performed on personal data, by automated means or otherwise, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

All the data provided by the interested parties could be managed through automated (or no automated) instruments and will be incorporated into our records according to General Data Protection Regulation (GDPR) and national laws and regulations. You can find the contact data of the controller/responsible, processor, and public authorities below:

We may only process "Customer" Personal Data:

  • If this is necessary for the fulfilment of any contract we have with the member.
  • If required by a legal obligation.
  • If "the Customer" has consented to the processing.
  • If this is required for reasons relating to our legitimate interests.
  • If necessary for reasons of public interest.

Responsible and processor

BookieCo Betting Stores Ltd.


If you have any problem with the information or solutions provided, you can contact Cyprus Office of the Data Protection Commissioner:

3. Which are the uses of your data?

The data provided by interested parties are:

  • Name
  • E-mail
  • Phone
  • Message

The Company assures that the mentioned data only will be managed for commercial, contractual, and informative purposes. This data will be processed while the relationship between us will be in force, so if you do not want to receive commercial information when the relationship has ended, you can write an email to the contact persons described in point 2.

This data may be used for contacting you when there would be substantial changes (for example updating policies and legal advice) we think you must know. You agree to be contacted by us if there is a possibility to reach an agreement, this is intended to be a personal and closer way of communication with our potential customers.

4. Legitimation for the treatment

The receipt of the information shall be legitimated by your consent as it is voluntarily provided once you complete the contact form and read and accept our Privacy Policy.

After that, you provide the Company with the right to contact you in order to agree on a final provision of our services, this processing shall be legitimated by the execution of thecontract, so, when it is finished, as explained before, the data will not be managed and will be eliminated after the period established by national tax legislation and after the expiration of any potential responsibility.

Customers understand that the Company must use personal data in order to fulfil a legal obligation, so this use will end when the obligation has finished.

5. About sharing information

You accept that the Company may share information with the employees of the Company responsible for the performance of our obligations and/or another group company, always for contractual purposes, or some external companies we usually work with (for example service providers / accountants / law firms / IT Companies / consultants).

However, we might share your information in the case that Public Authorities request it (legal obligations).

In the case that there would be any data transmission to a country outside the EU, we assure our customers the compliance with formal and security requirements in order to adapt our activity to GDPR.

6. Third parties' links

As you can verify, on our website there are several links to external websites. This Privacy Policy is not suitable for them, so we are not responsible for their data processing. If you have any problem with their activity, we invite you to contact public authorities in point 2 (Data Protection Commissioner).

7. Cookies

You will be subject to this clarification when you use any of our websites:

  • We use cookies for storing all identifiers related to the equipment, activity, and preferences in order to make a comfortable experience for you.
  • We also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide you Company's services.
  • The cookies settings on this website are set to "allow cookies" to give you the best browsing experience possible.
  • We use cookies to enable the functionality that helps us provide Company's services.
  • If you continue using this website without changing your cookie settings or you click "Accept" below then you are consenting to the processing of your cookie data.

8. Rights you can exercise

According to the new GDPR, you can exercise the following rights we are going to explain:


The player's right of access to data concerning him may be waived in part or in whole in accordance with the provisions of Regulation (EU) 2016/679, the Protection of Natural Persons with regard to the Processing of Personal Data and the Free Movement of such Data Law - (a) for the purpose of proper fulfillment of the duties of the recipient and the supervisory authorities, as they derive from the Law, or (b) not to impede the conduct of official or legal investigations, analyses or procedures for the purposes of this Law and to ensure that the prevention, investigation and detection of money laundering and terrorist financing are not compromised. (See relevant NBA Directive - 15.2024 v.4. paragraph 7.4.4.)

In particular, these principles may be:

  • The National Betting Authority.
  • Sports governing bodies (e.g. FIFA, IOC, TIU).
  • Anti-money laundering (AML) organisations.
  • Counter-Terrorism Financing Organizations (CTF).
  • Law enforcement agencies (Police, Courts) of any country may request such data from us.

It is understood that for all the above cases the National Betting Authority will be informed. (V 6.00 14/12/2022)

The organisation must inform about:

  • The purposes of the treatment, categories of personal data that are processed, and the possible data communications and their recipients.
  • If possible, the period of conservation of your data. If not, the criteria to determine this term.
  • The right to request the rectification or suppression of the data, the limitation to the treatment, or to oppose it.
  • The right to file a claim with the Control Authority.
  • If an international data transfer occurs, receive information on the appropriate guarantees.
  • The existence of automated decisions (including profiles), the applied logic and consequences of this treatment.


  • To rectify inaccurate data and complete incomplete personal data, even with an additional declaration.


Interested parties can request:

  • The suppression of personal data without due delay when any of the cases contemplated concur. For example, illicit treatment of data, or when the purpose that motivated the treatment or collection would have finished.
  • However, a series of exceptions are regulated in which this right will not apply. For example, when the right to freedom of expression and information should prevail.

Limitation of the treatment

Interested parties can:

  • Request the person in charge to suspend the processing of data when:
  • A. The accuracy of the data is contested, while the accuracy is verified by the person responsible.
  • B. The interested party has exercised his right of opposition to the processing of data while verifying if the legitimate reasons of the responsible party prevail over the interested party.
  • Ask the person responsible to keep your personal data when:
  • A. The data processing is illegal, and the interested party opposes the deletion of their data and requests instead the limitation of its use.
  • B. The person in charge no longer needs the data for the purposes of the treatment, but the interested party does need them for the formulation, exercise, or defense of claims.

Data portability

Interested parties can:

  • Receive the personal data provided in a structured format, of common use and mechanical reading, and be able to transmit them to another responsible, whenever technically possible.


Interested parties can oppose the personal data treatment:

  • When for reasons related to your personal situation, the processing of your data must cease unless a legitimate interest is proven or is necessary for the exercise or defence of claims.
  • When the treatment is focused on direct marketing.

Not to be the object of individualised decisions

Interested parties have the right not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects or affects them.


  • When it is necessary for the conclusion or execution of a contract.
  • When it is allowed by the Law of the EU or the Member States, with adequate measures to safeguard the rights and freedoms of the owner of the data.
  • When there is the explicit consent of the owner of the data.

If you wish, you can read the full Regulation (EU) 2016/679 text here.

9. Changes to the privacy policy

This privacy policy may be amended from time to time. If there are significant changes, we will inform you on our website (prominent and noticeable place).

10. Resume

Basic information of protection data


  • BookieCo Betting Stores Ltd.


  • Sending commercial information.
  • Manage the commercial relationship.
  • Protecting company interests and compliance with legal obligations.


  • Consent


  • BookieCo Betting Stores Ltd.
  • Service providers
  • Public authorities when required


  • Interested parties have the right to access, rectify and delete the data, as well as other rights, as explained in the additional information.


  • The Company will process your information during the whole period of the relationship or until you require its suppression. Without prejudice to the maintenance of data that may be required by the authorities. The information provided by applicants will be kept for a one-year period, after that, if the company does not require the update, it will be eliminated.

Additional Information

  • You can consult additional information about data protection in clause 11.

11. Additional Information


  • BookieCo Betting Stores Ltd.
  • Company no. HE-413311
  • Address: Piliou 11-13, Quality Tower A, Office 401, 6037, Larnaca, Cyprus
  • E-mail:


At BookieCo Betting Stores Ltd. we treat the information provided by the interested persons in order to:

  • Sending commercial information
  • Manage the commercial relationship
  • Protecting company interests and compliance with legal obligations.


  • Consent: BookieCo Betting Stores Ltd. will ask for your consent for processing the personal data you will provide to us. Your consent will legitimise all the treatment which looks for compliance with the purposes as stated above.


  • The data may be transferred to service providers if it is necessary to provide the services and the competent authorities when necessary.


  • Right to request access to personal data concerning the interested party.
  • Right to request rectification or deletion.
  • Right to request the limitation of the treatment.
  • Right to oppose treatment.
  • Right to data portability.
  • Right to not to be the object of individualised decisions.


It is our policy to retain "Customer" Personal Data only for as long as this is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and storage limitation. For all the above reasons, the Personal Data of our "Customers" will be retained for at least five (5) years from the date of collection. It is noted, however, that the Company may not delete any of the Personal Data of the "Customers", unless the five-year period has elapsed and the prior approval of the National Betting Authority has been obtained. In addition, in some cases, certain "Customer" Personal Data may be retained for longer than this period of five (5) years due to possible legal obligations, legitimate interests, etc. Such cases could concern:

  • Money laundering
  • Taxation
  • Player Protection
  • Civil law
  • Criminal law
  • Any other legal issues

Do not hesitate to contact us, if you have any questions about this privacy notice or the information we hold about you.